Shipping policy

1. Ready-to-Ship (RTS) Plushies

Ready-to-ship plushies are completed items that are available for immediate purchase.

  • RTS orders will be processed and shipped within 1–5 business days of purchase.
  • Once shipped, delivery is estimated to take an additional 2–5 business days, depending on the destination and shipping carrier.
  • You will receive tracking information when your order has been shipped, when tracking is available.

Please note that processing times and delivery times are separate. The estimated total time from purchase to delivery for an RTS plush is approximately 3–10 business days.

2. Custom Orders

Custom crochet plushies are handmade specifically for each customer and require additional time to create.

  • Custom orders require a minimum of 2 weeks to complete.
  • Once your custom plush is completed, it will be processed and shipped within 1–5 business days.
  • After shipment, delivery is estimated to take approximately 2–5 business days.
  • You will receive tracking information when your order has been shipped, when tracking is available.

Because custom plushies are handmade to order, the total estimated timeframe from purchase to delivery is approximately 3–4 weeks or longer, depending on the complexity of the design and other circumstances.

3. Processing vs. Delivery Time

Please understand that processing time and shipping/delivery time are separate.

Processing time refers to the amount of time required for us to prepare or create your order before it is shipped.

Delivery time refers to the amount of time the shipping carrier takes to transport your package after it has been shipped.

Shipping delays caused by the carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control may result in longer delivery times.

4. Shipping Delays

Once an order has been handed over to the shipping carrier, delivery is largely outside of our control. We are not responsible for delays caused by the shipping carrier, severe weather, natural disasters, holidays, or other unforeseen circumstances.

If your tracking information indicates that your package is delayed, please allow the carrier additional time to deliver the package.

If you believe your package has been lost in transit, please contact us so that we can determine what assistance may be available.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

We are not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice that your shipping information is incorrect, please contact us as soon as possible after placing your order. We will do our best to correct the information before the order is shipped, but we cannot guarantee that changes can be made once an order has entered the shipping process.

6. International Orders

We currently ship within the United States only.

International shipments may require additional delivery time and may be subject to delays outside of our control.

7. Damaged Packages

If your crochet plush arrives damaged, please refer to our Return & Refund Policy for information regarding eligibility for a refund and the documentation required to submit a claim.

Photographs of both the damaged item and its shipping packaging may be required.