Refund policy

1. Returns

We do not accept returns or exchanges.

All sales are considered final once an order has been completed and shipped. I am unable to accept returns due to change of mind, incorrect size or color selection, personal preference, or any other reason unrelated to damage that occurred during shipping.

Please carefully review your order details before completing your purchase. If you have questions about a product, please contact me before placing your order.

2. Refunds for Shipping Damage

Refunds may be considered only when a crochet plush is damaged during the shipping process and there is reasonable evidence that the damage was not caused by the customer or recipient.

To request a refund for shipping damage:

  1. Contact me as soon as possible after receiving your order.
  2. Provide clear photographs of the damaged plush.
  3. Provide photographs of the packaging, including the exterior shipping package and any visible damage to the packaging.
  4. Provide your order number and any other information we may request to help document the damage.
  5. If applicable, provide photographs showing how the item was packaged when received.

Refund requests should be submitted within 48 hours of delivery. Requests submitted after this period may not be eligible for consideration.

3. Determining Eligibility

I will review the information and photographs provided to determine whether the damage appears to have occurred during transit.

A refund will not be issued for damage caused after delivery by the customer, recipient, pets, improper handling, washing, cleaning, alterations, accidents, or normal wear and tear.

If the available evidence indicates that the damage occurred after delivery or was caused by the customer or recipient, the order will not qualify for a refund.

4. Refund Process

If a refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow your payment provider or financial institution additional processing time for the refund to appear in your account.

I reserve the right to request additional information or photographs before approving a refund claim.

5. Lost or Stolen Packages

I am not responsible for packages that are marked as delivered by the shipping carrier but are subsequently lost, misplaced, or stolen after delivery.

Customers are encouraged to monitor their tracking information and ensure that packages are delivered to a secure location.

If a package appears to have been lost while in transit and has not been marked as delivered, please contact me so we can determine what assistance may be available.

6. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

I am not responsible for packages sent to an incorrect address provided by the customer. Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.

7. Handmade Product Disclaimer

My crochet plushies are handmade items. Because each piece is individually crafted, minor variations in appearance, size, shape, stitching, and color may occur. These natural variations are part of the handmade nature of my products and are not considered defects or grounds for a refund.

I carefully inspect each plush before it is packaged and shipped.