FAQ

Frequently Asked Questions

What is the return policy?

I do not accept returns or exchanges.

All sales are considered final once an order has been completed and shipped. I am unable to accept returns due to change of mind, incorrect size or color selection, personal preference, or any other reason unrelated to damage that occurred during shipping.

Please carefully review your order details before completing your purchase. If you have questions about a product, please contact me before placing your order.
Are any purchases final sale?

Refunds may be considered only when a crochet plush is damaged during the shipping process and there is reasonable evidence that the damage was not caused by the customer or recipient.

To request a refund for shipping damage:

  1. Contact me as soon as possible after receiving your order.
  2. Provide clear photographs of the damaged plush.
  3. Provide photographs of the packaging, including the exterior shipping package and any visible damage to the packaging.
  4. Provide your order number and any other information we may request to help document the damage.
  5. If applicable, provide photographs showing how the item was packaged when received.

Refund requests should be submitted within 48 hours of delivery. Requests submitted after this period may not be eligible for consideration.
When will I get my order?
1. Ready-to-Ship (RTS) Plushies

Ready-to-ship plushies are completed items that are available for immediate purchase.

  • RTS orders will be processed and shipped within 1–5 business days of purchase.
  • Once shipped, delivery is estimated to take an additional 2–5 business days, depending on the destination and shipping carrier.
  • You will receive tracking information when your order has been shipped, when tracking is available.

Please note that processing times and delivery times are separate. The estimated total time from purchase to delivery for an RTS plush is approximately 3–10 business days.

2. Custom Orders

Custom crochet plushies are handmade specifically for each customer and require additional time to create.

  • Custom orders require a minimum of 2 weeks to complete.
  • Once your custom plush is completed, it will be processed and shipped within 1–5 business days.
  • After shipment, delivery is estimated to take approximately 2–5 business days.
  • You will receive tracking information when your order has been shipped, when tracking is available.

Because custom plushies are handmade to order, the total estimated timeframe from purchase to delivery is approximately 3–4 weeks or longer, depending on the complexity of the design and other circumstances.
Where are your products manufactured?

My plushies are handmade by me through crochet at my own home. I am located in California (NorCal), but I ship all over the United States. I do not currently ship internationally because it is very expensive to do so.
How much does shipping cost?

Shipping is based on package weight and location. I currently offer 3 standard box sizes, which I call Small, Medium, and Large. The shipping rates, which are set my USPS and not me, range from $5 to $20.